Question 1

How does a Ship Sharps plan work?

Accepted Answer

You choose your containers, pick how often each one should arrive, and we send replacements on that schedule. You can change any of it online.

Question 2

Can each product have a different schedule?

Accepted Answer

Yes. That's the point. An 8 oz can arrive every 2 weeks while a 24 oz arrives every 8 weeks, all on one account.

Question 3

Can I buy just once instead?

Accepted Answer

Yes. Every product has a Buy Once option with no plan attached.

Question 4

Can I skip or pause?

Accepted Answer

Skip the next shipment, pause a product, or ship sooner — all from your dashboard, no phone call.

Question 5

How do I cancel?

Accepted Answer

Cancel your whole plan or remove a single product from your dashboard at any time.

Question 6

How do I mail a full container back?

Accepted Answer

Follow the printed instructions included with your shipment. If anything is unclear, contact us and a real person will walk you through it.

Question 7

Can I talk to a person?

Accepted Answer

Yes, and we'd like you to. Call or email us during business hours and you'll get a human.

Questions & answers

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